Returns and Exchanges
The MCA Chicago Store is committed to your satisfaction; if you are not completely happy with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Please ensure that all returned merchandise is in its original, unused condition with all tags and packaging intact.
Return Process
- 1.Initiate Your Return
Contact our customer service team via email or through our online portal to request a Return Authorization number.
- 2.Pack Your Items
Securely pack the items in their original packaging and include a copy of your original receipt or packing slip.
- 3.Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 5-7 business days.
