Returns and Exchanges

The MCA Chicago Store is committed to your satisfaction; if you are not completely happy with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Please ensure that all returned merchandise is in its original, unused condition with all tags and packaging intact.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or through our online portal to request a Return Authorization number.

• 2.
  Pack Your Items

  Securely pack the items in their original packaging and include a copy of your original receipt or packing slip.

• 3.
  Ship the Package

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 5-7 business days.